FAQs

What is a CRB check?

A CRB check (Credit Reference Bureau check) is a report that shows a person’s credit history — loans, repayment behaviour and any records that lenders or employers use to assess financial standing. At Credit Check Online we help you request an official CRB status report or a clearance certificate when needed.

How do I order a CRB check with Credit Check Online?

Call one of our agents, provide your basic details and documents, make payment, and we’ll submit the request on your behalf. We’ll keep you updated by SMS or email and deliver the report when ready. If you prefer, request a callback on the site and an agent will call you back.

How long does a CRB check take?

A standard CRB status check usually takes only a few minutes. If you need an official clearance certificate, that may take 1–3 business days depending on processing and completeness of documents. Express options may be available for faster delivery.

What documents do I need to provide?

National ID or passport (valid ID).
Payment confirmation (M-Pesa, bank transfer, etc.).
Our Agents will clarify the exact documents required on your call.

How will I receive my CRB report?

Reports are delivered by SMS and email as a secure PDF link. If you prefer physical copies or need a printed certificate, tell the agent and we’ll arrange collection or delivery options where possible.

Is my personal data secure?

Yes. We collect only the information necessary to process your request and store it securely. We never sell your data. Personal information is shared only with the official channels required to complete the CRB or clearance process. See our Privacy & Data Handling page for full details.

What payment methods do you accept?

We currently accept M-Pesa, bank transfers and other local payment options. Payment instructions are provided when you place the order and processing begins once payment is confirmed.

What if I find an error on my CRB report?

If you spot incorrect information, call our support line right away and we’ll guide you through the dispute or correction process with the CRB — including what documents you’ll need and how we can assist with submission.

What are your operating hours and support channels?

Phone and WhatsApp support: Mon–Fri 08:00–18:00, Sat 09:00–13:00 (local time). For after-hours help leave a callback request on the site and we’ll respond as soon as possible.